Delivery costs and delivery times

Delivery charges are calculated based on the destination country and the total weight of the order.
The applicable rates are as follows:

* The estimated delivery time for Greece and Cyprus in some areas may be 7–8 working days.

Currently, online purchases are only available in the countries listed in the drop-down menu on the checkout page.
To enquire about deliveries to other destinations, please contact us at
cs@zinda.es.

For orders weighing more than 3 kg or for destinations for which no delivery charge is available during
the checkout process, please contact us at
cs@zinda.es.

Deliveries are made from Monday to Friday during working hours. From Monday to Thursday, orders placed
after 1.00 pm Spanish time will be counted towards the delivery timeframe from 9.00 am the following day.
Orders placed at the weekend, from 1.00 pm on Friday onwards, will be counted
from 9.00 am on Monday.

The carrier will usually attempt to deliver the parcel. If delivery is unsuccessful,
the carrier may contact you to arrange a second delivery or leave the parcel
at a collection point so that you can collect it within the following seven days.

Once this period has elapsed, the order will be returned to our warehouse. In that case, further
postage charges may apply to process the order again, even if the initial order was delivered free of charge.

Once your order has been confirmed, it is not possible to change the delivery address online.
If you need to change any details, please contact us as soon as possible at
cs@zinda.es.

Should any customs charges arise, these will be borne by the customer in all cases.
Due to Brexit, orders sent to the United Kingdom may be subject to customs procedures,
taxes and duties imposed by the UK authorities, the payment of which will be the customer’s responsibility.

During periods of high demand, such as the sales, summer or Christmas, there may be occasional delays in deliveries.

Exchanges and returns

If, after receiving the product you have purchased, you are not satisfied, you may request an exchange or a refund
within 14 days of the delivery date, in accordance with the terms set out below.

1. Changes

We offer one free exchange for a different model or size, subject to availability.

The product you wish to exchange or return must arrive at our premises in the same condition
as when it was dispatched, showing no signs of use and with its original packaging intact, including the box,
protective covers and labels.

In addition, the invoice relating to the order or the returns request generated
from the customer’s account must be included, where applicable.

Exchanges can be made for a different size or colour of the same model.

If you wish to exchange the product for another model of a higher price, you will need to make a new purchase.
If the new model is of a lower price, we can create a manual order and credit you with the difference.

If the size or colour you have requested is not available, we will offer you the best alternative available
or the option of a refund for your original purchase.

From the second exchange onwards for the same order, the customer will be responsible for the delivery and/or collection charges.

1.2. Exchange procedure

1. Please email us at
   cs@zinda.es
   requesting the change and stating:
   • Order number
   • Name
   • Telephone
   • Model or size to be replaced
   • Reason for the change
2. We will contact you as soon as possible to let you know the steps you need to take to process the change.
3. Once we have received the goods, we will check that they meet the exchange and return conditions set out above.
4. If the exchange is accepted, we will notify you by email and proceed to dispatch the requested product.
5. If the exchange is refused, we will inform you of the reasons via the same channel and make the product available to you,
   in the same condition and packaging as when you received it, so that you can arrange for it to be collected.

2. Full or partial returns

A refund is defined as any transaction involving the full or partial reimbursement of the amount paid.

In the case of returns, the customer is responsible for all delivery and collection costs in all cases.

2.1. Returns procedure

Option 1: Via your personal account

If you are registered on our website, you can request a refund by logging into your profile and going to the
Order history section.

Once we have received your application, we will contact you to explain the next steps.

Option 2: By email

1. Please email us at
   cs@zinda.es
   requesting a refund and stating:
   • Order number
   • Name
   • Telephone
   • Reason for the return
2. We will contact you as soon as possible to let you know the options available
   for sending the product to us.
3. Once we have received the goods, we will check that they meet the general terms and conditions for exchanges and returns.
4. If the return is accepted, we will notify you by email and issue the
   relevant refund using the same payment method used for the purchase.

The refund will be for the value of the returned goods, excluding the original delivery charges,
if any.

The time it takes for the refund to appear in your account may vary depending on
the payment method and the bank used.

For payments made by bank card, the refund will be processed once the return has been accepted.
The time it takes for the amount to appear in your account will depend on the card issuer.

Should your return be refused, we will inform you of the reasons by email
and make the product available to you, in the same condition and packaging as when you received it,
so that you can arrange for it to be collected.